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Customer Response Advisor - Bank

Nov 01, 2020

Customer Response Advisor - Bank

As part of the AXA Group, Taking Care provides around the clock support to over 70,000 people.  Through our personal alarms service we give people the confidence to live well and remain in the home they love.

We are an expanding company and are looking to recruit Customer Response Advisors Bank staff to join our Customer Response team. You will receive and evaluate inbound calls from our customers' alarm systems, assess and manage an appropriate response, and ensure that the customer is dealt with efficiently, effectively, and in accordance with company procedures.

The Customer Response Advisor team handles emergency response calls in a 24/7, 365 days a year service. The Customer Response Centre supports a diverse and largely vulnerable customer base. Bank staff are required to work various shifts of 8 hours to cover day shifts, evening shifts, night shifts, weekends and Bank Holidays.

The role would be suited to someone who has had previous experience of working within a call handling, customer facing environment, and have the ability to handle problems and difficult situations whilst remaining calm and effective. You will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service. You will need patience and understanding when dealing with our customers, with a “can do” attitude. Out of hours you will need to answer urgent customer service calls.

This Bank role requires a minimum of 8 hours per week to be worked (but more work is available) and will either be based at our Exeter office in Pynes Hill, or at our Ashburton site. However you will need to be able to commit to attend 4 full weeks' training at the start of your employment and this will be based at Ashburton.

Essential skills:

  • Good standard of education to GCSE level or equivalent. Desirable would be English and Maths.
  • Proven working with Microsoft Office suite.
  • Demonstrable analytical skills with the ability to evaluate information quickly.
  • Good telephone manner.
  • Demonstrable good attention to details skills.
  • Experience of supporting or advising vulnerable groups is desirable.



  • £9.30 per hour. After satisfactorily passing training, you will also receive shift allowances for any night or weekend working.



  • Holidays – you will receive 26 days’ paid holiday (pro rata) each year.
  • Pension – You will be automatically enrolled into our defined contribution pension scheme.
  • Life Assurance.
  • Healthcare Cash Plan.
  • My Hub Discounts – giving you access to online cash back, childcare vouchers, retail discounts, and cycle to work schemes.
  • Free on site parking.
  • Wellness programmes.
  • Development training.

 The role will be subject to a Basic DBS check. Start date will be mid November.

Please only apply via Indeed.