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Central Control Operator (Part time Chichester Maternity Cover)

Jan 12, 2021

Offices in Chichester

Chichester Careline is part of Taking Care (an AXA company) based in Florence Road, Chichester and provides around the clock support to vulnerable clients. Through our personal alarm service, we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are a busy company and are looking to recruit a part time Central Control Operator to cover maternity leave for up to 9 months. You will be working 7.45am to 4.45pm (with a one hour’s unpaid lunch break) Monday, Tuesday, Saturday, Sunday in week 1 and Wednesday, Thursday, and Friday in week 2. The role will be an average of 28 hours week.

The Central Control team receives and evaluates inbound calls from our customer’s alarm systems, assesses and manages an appropriate response, and ensures that the customer is dealt with efficiently, effectively, and in accordance with company procedures. The team handles emergency response calls in a 24/7, 365 days a year service. Careline’s Central Control supports a diverse and largely vulnerable customer base. Experience of supporting and advising these groups is desirable

This role would be suited to candidates who have had previous experience of working within a call handling, customer facing, environment, and have the ability to handle problems and difficult situations whilst remaining calm and effective. You will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service when required. You will need patience and understanding when dealing with our customers, with a “can do” attitude.

Essential Skills:

  • Good standard of education to GCSE level or equivalent. Desirable - English and Maths.
  • Experience of working in a call centre environment
  • Proven working with Microsoft Office and various computer systems.
  • Analytical with the ability to evaluate information quickly.
  • Good telephone manner.

You will need to be able to commit to 4 weeks' training Monday to Friday at 4 hours per day when you first commence working for us. 

Salary: £13,540.80 per annum plus location allowance of £2,023.84 per annum. After successful training weekend enhancements will be paid when worked.

The role will be subject to a Basic DBS check and references checks, which will need to be carried out before you can commence working, in line with our security policy.

 

Please apply via Indeed where you will be asked to answer questions and complete assessments as part of our recruitment process. Should the process not be completed, this will delay your application. 

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